Product Manager at D.R. Horton
-
Defining the customer experience for Auto Navigator
placeholder more content to come
-
Bringing Warranty Online
As the #1 Builder in America, the volume of warranty requests submitted every day was quickly becoming unmanageable using the outdated systems and methods in place. Legacy Warranty Form The Problem to Solve When a warranty request was submitted or a customer complained on social media, everything about the process was manual. There was no…
-
The Relaunch of DRHorton.com
D.R. Horton is the #1 homebuilder by volume in the America. The relaunch of DRHorton.com was the first large scale project for the digital marketing department and the first project for the company with any emphasis on UX that would be public facing. As the experience design lead for this initiative, I was honored to…