Director of Experience Design at Capital One
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Reimagining the Pre-Qualification Application
When our team started this project, Auto Navigator was a new online product for Capital One and the idea of vetting your financing for a car online prior to purchasing a car was a relatively new concept. The term “pre-qualification” was not widely understood and the process of pre-qualifying prior to going to a car…
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Defining the customer experience for Auto Navigator
The innovation team at Capital One created an online product called Auto Navigator that was seeing early success. The design and product team being tasked with continuing to iterate on the product needed to gain an understanding of the product and the customer to inform next steps. I led the effort to create the information…
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Bringing Warranty Online
As the #1 Builder in America, the volume of warranty requests submitted every day was quickly becoming unmanageable using the outdated systems and methods in place. Legacy Warranty Form The Problem to Solve When a warranty request was submitted or a customer complained on social media, everything about the process was manual. There was no…
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The Relaunch of DRHorton.com
D.R. Horton is the #1 homebuilder by volume in the America. The relaunch of DRHorton.com was the first large scale project for the digital marketing department and the first project for the company with any emphasis on UX that would be public facing. As the experience design lead for this initiative, I was honored to…