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Bringing Warranty OnlineBringing Warranty OnlineBringing Warranty Online

On 19, Sep 2014 | No Comments | In | By Laura M

Bringing Warranty Online

As the customer experience manager on this project, I was tasked with researching the warranty process in full, identifying areas of inefficiency, proposing a new flow that would make it easier to complete warranty requests and identifying ways to automate communications that would update users as a request moved through the process.

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